Commitment to clarity in every detail!!!
We believe that clear and accessible information is essential to building trust and ensuring safe decisions. That’s why we’ve gathered here the most frequently asked questions by our clients, always with objective and up-to-date answers.
Our commitment is to provide a simple, transparent investment experience that’s aligned with your goals. If you have any other questions, count on our support — we’re here to help you at every step of your journey.
1. The cryptocurrency market is global and runs 24 hours a day, which makes it very difficult to keep track. XDEX will do all the work for you. 2. Ease of investing in cryptocurrencies without having to master the subject; 3. Secure and transparent platform; 4. Updates in real time; 5. Easy access and no bureaucracy; 6. Possibility of withdrawal at any time; 7. Immediate liquidity.
1. Withdrawal Timeframe Users may request to withdraw their available funds at any time, in accordance with the terms of their investment plan. Partial withdrawals prior to the plan expiration are subject to additional fees. | 2. Processing Time Withdrawals will be processed within 24 business hours after the request is submitted. During periods of high demand or network congestion, processing may take up to 72 business hours. | 3. Withdrawal Fees Withdrawal Type: Applicable Fee Upon plan maturity: 1.0% of the withdrawn amount Early/partial withdrawal: 2.5% of the withdrawn amount Blockchain network fee Variable based on current blockchain conditions (approximately 0.0002 BTC or USD equivalent) > Note: All fees are charged at a flat rate based on the withdrawal amount. | 4. Exceptions and Exemptions Withdrawals above 1 BTC may be eligible for reduced fees upon review. In the event of a technical failure of the platform, the withdrawal fee may be waived. | 5. Transparency and Updates All applicable fees are displayed to the user prior to confirmation of the withdrawal request. The company reserves the right to adjust fees based on market conditions and network costs, upon prior notice.
We charge a 0.5% performance fee on the actual profit earned, based on the high-water mark principle. This means you are only charged when your earnings exceed your previous highest balance. How it works in practice: Example – Month 3 You invested ₿0.00910000 and earned a 10.5% return over 3 months. Gross return: 10.5% of ₿0.0091 = ₿0.00095550 Performance fee (0.5% on profit): ₿0.00095550 × 0.5% = ₿0.00000478 Net profit: ₿0.00095550 − ₿0.00000478 = ₿0.00095072 Final balance: ₿0.0091 + ₿0.00095072 = ₿0.01005072 Your high-water mark is now set at ₿0.01005072. Example – Month 6 Your balance drops to ₿0.0099. Since this amount is below your high-water mark, no fee is charged. You will only be charged again once your balance exceeds ₿0.01005072, ensuring you are never charged twice on the same profit.
We operate using Swing Trade strategies focused exclusively on Bitcoin (BTC), aiming to take full advantage of market trend fluctuations that can last for several weeks. This approach allows us to generate profits during both upward and downward movements in Bitcoin's value, using technical analysis and strategic positioning. Even when Bitcoin is temporarily undervalued, we can identify profit opportunities based on market behavior. To protect your capital, we set predefined loss limits—known as "stop-loss" orders. This means that if an operation reaches a certain loss threshold, it is automatically closed, ensuring that you never risk losing your entire investment.
We do not require a minimum holding period for invested funds. Withdrawals may be requested at any time and are typically processed within three business days, as the requested amount may remain in custody during this period. However, we recommend maintaining the investment for at least 12 months in order to maximize potential returns and fully benefit from the adopted investment strategy.
1. Log in to your XDEX account, click on "Withdrawal", and then select "Withdraw Funds". | 2. Enter the amount of Bitcoin you wish to withdraw. The platform will display the applicable transaction fee and the net amount you will receive. | 3. Click "CONFIRM WITHDRAW" to proceed. | Enter the recipient’s Bitcoin wallet address, or your own wallet address, then click "Submit" to complete the transaction. | ⚠️ Warning: If you enter incorrect information or select the wrong network when making the transfer, your assets may be permanently lost. Please double-check all details before proceeding.
The investment plan will be automatically redeemed at the end of the contracted period, or upon prior request made by the investor through the platform.
Our investment plans offer returns based on fixed rates, which can be linked to the DI (Deposit Rate) or simply fixed rates. Interest payments can be made at different intervals, such as quarterly, semi-annually or annually. The principal (initial investment) is paid along with the final interest payment on the maturity date of the plan. Generally, the longer the investment term, the higher the expected percentage return. Our Investment Plans We offer a variety of plans with different terms and returns to suit diverse investor profiles: Crypto Starter: Initial investment of 0.0091 BTC, return of 10.5%, term of 3 months, estimated total return of 0.0009555 BTC plus capital. | Bitcoin Plus: Initial investment of 0.0456 BTC, return of 9.0%, term of 6 months, estimated total return of 0.004104 BTC plus capital. | HODL Elite: Initial investment of 0.2279 BTC, return of 15.0%, term of 1 year, estimated total return of 0.034185 BTC plus capital. | Crypto Max Pro: Initial investment of 0.4558 BTC, return of 18.0%, term of 18 months, estimated total return of 0.082044 BTC plus capital. | BTC Freedom: Initial investment of 0.9116 BTC, return of 22.0%, term of 2 years, estimated total return of 0.200552 BTC plus capital. | Crypto Eternity: Initial investment of 1.3666 BTC, return of 28.0%, term of 4 years, estimated total return of 0.382648 BTC plus capital. | Vault Pro 3Y: Initial investment of 1.8233 BTC, return of 28.5%, term of 3 years, estimated total return of 0.5196405 BTC plus capital. | Infinity BTC: Initial investment of 4.5566 BTC, return of 30.0%, term of 5 years, estimated total return of 1.36698 BTC plus capital.
1. Log in to your XDEX account. Click on “Deposit” and then select “Add Funds.” | 2. Enter the desired amount. Specify the amount in Bitcoin (BTC) you wish to deposit. | 3. Confirm the deposit. Click “CONFIRM DEPOSIT” to proceed. | 4. Review the deposit details. A summary of your request will be displayed, including: The applicable blockchain network fee The XDEX Investimentos Bitcoin wallet address for the transfer | 5. Complete the transfer and send the receipt. After making the payment, upload the payment confirmation (accepted formats: .jpg, .jpeg, or .png). | 6. Then click “Pay Now” to complete the transaction. | ⚠️ Note: Once the Bitcoin deposit is confirmed on the blockchain, you will receive an email notification. The funds will then be available on the platform and ready to invest in any of our available plans.
It is a tool that estimates the profits an investor can expect to receive from their initial investment, taking into account expected returns and fees. It is important to exercise caution and thoroughly research any investment opportunity before committing funds.
By providing a clear breakdown of costs and revenues, you can input their estimates and receive a calculated projection of their profits. This can aid in decision making, such as determining whether a project is financially viable or if changes need to be made to improve profit margins.
By providing you with a tool that allows them to independently calculate their profits, it fosters transparency and builds trust in the business relationship. You can be confident that they are receiving accurate information and can make informed decisions based on this information.